Exchange & Return
I want to return the product I purchased. Which path should I follow?
If you are not satisfied with the products you purchased for any reason, you can return them within 14 days and get your money back. All you have to do is send an email to info@vinterro.com.
Important information:
- You must safely package and send the products you want to return in their original packaging, undamaged, with labels intact and unused.
- When returning fragile products, you must protect them with the same protective materials (styrofoam, bubble wrap, box) and package them as you received them. Therefore, the responsibility for any damage that may occur in the cargo belongs to the customer.
- After checking that your product complies with the return conditions, you will be notified of the return status by e-mail. The amount will be refunded to you within 1-7 business days from the confirmation message sent to your e-mail address.
- In case of non-compliance with the return conditions; The relevant product will be sent back to your address via cargo.
- After the return process, only the product price will be refunded.
I want to change the products I purchased. Which path should I follow?
You have the right to change the products you are not satisfied with or want to change for another reason for 30 days. You can exchange it for another product of your choice by sending an e-mail to info@vinterro.com.
Important information:
- You must safely package and send the products you want to exchange in their original packaging, undamaged, with labels intact and unused.
- When returning fragile products, you must protect them with the same protective materials (styrofoam, bubble wrap, box) and package them as you received them. Therefore, the responsibility for any damage that may occur in the cargo belongs to the customer.
- After checking that your product complies with the exchange conditions, you will be notified of the return status by e-mail.
- If it does not comply with the exchange conditions; The relevant product will be sent back to your address via cargo.
The product I received was damaged/defective. Which path should I follow?
If the product you purchased from www.vinterro.com is damaged or defective, you can return it within 30 days and get your money back. You can contact us regarding this issue at info@vinterro.com.
The products I received are not the same as the products I ordered. Which path should I follow?
In this case, you need to send an e-mail regarding the issue to info@vinterro.com. Our customer service will provide you with the necessary information as soon as possible.